Still wondering why change management is important?  

Organizations don’t change just because of a new system or process – they change because people change. And you might probably know that people don’t like changes and that is why we need to talk about change management.  Change management refers to the collection of process, skills, tools and techniques that enables organizations to drive the achievement of a desired new state.  

1. Change planning – it is a fundamental step in change management process. It is very important to have a clear case for change, identification of recourses, production of the change management plan and timescale. 
2. Change Engagement – it is very important to work on the engagement of the stakeholders towards change. This process enables you take a clear picture of who is going to sponsor the change internally, which stakeholder groups are going to be impacted, how do they feel about the upcoming change, and what the communications and engagement plan looks like.  
3. Change implementation- this step refers to actual delivery of change and therefore it contains aspects such as updates or training of end-users. 
4. Change reinforcement – implementing the change in company’s culture requires reinforcement over time. It is all about the plans and vehicles available for reinforcement, such as future training or coaching.  
5. Change Evaluation- review and assessment of the project. This evaluation should be carried out at the process level as well as the outcome level so that lessons can be learned.  

The Change Curve  

One of the most powerful and popular models for change management is the Kubler-Ross’ change curve. It plots the motivation and performance of individuals over the time, and it helps to build an understanding of where everyone is. This model is also being used to deal with grief, but some argue that it offers useful guidance to change management too.  

Kotter’s 8-steps  

1. Create a sense of urgency  
2. Form a powerful coalition  
3. Create a vision for change  
4. Communicate the vision  
5. Remove obstacles  
6. Create short-term wins  
7. Build on the change  
8. Make change stick  

This model is focused on the to ‘do’ approach which is followed by 8 steps.  

ADKAR

 The ADKAR model is a useful tool for helping individuals cope and plan for the change process, as well as monitoring their reactions as it occurs. Despite the model occurring in order, it is also important to recognize that individuals will be at different stages of the process at different times. ADKAR is an acronym for a structured number of steps to follow when handling change.  

A – Awareness: are you aware of the upcoming change? 

Awareness is usually raised by sponsor or ambassador using newsletters, videos or company meetings. Employees must be aware of the need for change.  

D – Desire: do you have the desire for change? 

Employees must have the desire to participate and fully support the change.  Ambassadors can inspire the desire by organizing intake workshops or other way of testing.  

K – Knowledge: are you knowledgeable about the change? 

By gathering knowledge about the change process the goal of the change become clear for everybody. Trainings managed by coaches are one of the best ways to gain knowledge about the change.  

A- Ability: are you able to operate the change? 

Q &A sessions or helpdesk help employees to measure their ability. Because of the ability to learn new skills and by managing behavior, change is accepted.  

R – Reinforcement: is the change being reinforced over time? 

Reinforcement to sustain the change makes it clear for all employees that there is no turning back and the best way to do that is organize surveys.  

 The ADKAR model takes a bottom-up approach for the management of change, focusing on the employees. Change is readily and reliably deployed, resulting in higher success rates by giving set goals to meet. 

Stakeholders are simply humans or groups that hold a stake in the project. Each human is different with their own interests and that is why it is sometimes difficult to manage them.

Here are some tips for managing Stakeholders better:

• Be authentic!
• What’s in it for them?
• Communicate, communicate, communicate!
• Be emotionally intelligent
• Learn what makes them tick!

Managing stakeholders means not leaving their engagement level to a chance but also playing an active role in ensuring their support and reduction of any kind of resistance. Stakeholder management is important to keep you client happy and balance expectations from both sides.

This process involves three key steps:

Do not make a mistake here, anyone can be a key stakeholder, not just sponsor or other direct stakeholder. Here are some questions that could help you identify a stakeholder:

• Who will feel the effects of the project?
• Who is responsible for making decisions in the project?
• Who has not been involved but should have been involved in the project?

It is important to mention that identification of a stakeholder is not one time activity but rather a continuous process throughout the project. Stakeholders influence each other so this process should not be rushed.

Now when the stakeholder is identified it is time to analyze it. Stakeholder analysis can be done using a power-interest matrix.

 

1. Keep them satisfied. Stakeholders usually have very little interest in the project but they have great power over it in terms of continuation. The best way is to keep them in a loop by inviting to project updates or other occasional meetings.
2. Minimal effort. Some stakeholders have little power over the project thus the best thing is not to overlook them.
3. Engage closely. Stakeholders that have high level of power and interest are the most important. This type of stakeholder that you should keep in your side and have daily reports. 1-2-1 updates.
4. Keep them informed. This applies to stakeholders that have low power over the project but high interest. The best thing is to provide them with daily newsletter with updates.

Keep in mind that work in progress process and important stakeholder of today may be different tomorrow.

Project management is all about relationships and handling some stakeholders may require specific skillset such as:

• Excellent communication
• Ability to resolve and influence conflicts
• Problem-solving ability
• Emotional intelligence

It is important that stakeholders would feel comfortable expressing concerns or expectations and the project manager is responsible for that.

Despite best efforts, it’s always a challenge to please everyone so you should pick your battles wisely. Also despite no matter how much effort you put into managing Stakeholders, there will always be those that you cannot win over.

Don’t get too frustrated, and remember the 20-60-20 change rule:

• 20% will be on board and ready to do what’s necessary to implement the changes.
• 60% will understand the need for change, still be skeptical of it, but grudgingly willing to go along.
• 20% will not be on board at all.

While it’s up to a leader to champion the cause of change, there is never likely to be a situation when 100% of the staff are fully on board. The first step in managing this issue is accepting that reality. It’s hard to do!

Maybe the biggest PMO trend for 2021 is regarding data where we expect real-time data transformed into information, available everywhere at any time.

Because we operate in such dynamic organizations, things are changing rapidly. We see PMOs at our clients that are challenged in providing the actual status about their program or project progress, risks issues, or financials.

The main cause is that many still report static data to their sponsor every other week, using Microsoft PowerPoint, Excel or Word templates. Doing so, by the time the sponsor receives and has read the report, the data is already outdated which could lead to surprises or misunderstanding between the sponsor and project manager.

For the project manager, it is often incredibly time consuming to draft these reports, especially if other key stakeholders also would like to have a report but in a slightly different format or system.

Using project portfolio management tools like our Digital PMO solution, it can easily resolve this challenge for both the sponsor, other key stakeholders and the PMO or project manager. Daily managing your planning, budget, risks, issues, resources, and changes in such a solution that automatically presents up-to-date information in real-time.

Microsoft Power BI

Using Microsoft Power BI it is very easy to visualize that data. For example, the Portfolio Dashboard provides executives with a high-level view of the overall status of the portfolio. Project status reports show the progress made, status of issues, risks, and financials.

With Microsoft Power BI the project manager can only share the link to the report to the sponsor once, and from this the sponsor can click through to always see real-time information. If you want to present the reports – for example to use offline – you can use automatic subscriptions so the reports will be shared on a file location or via mail, and even use templates that are branded for your organization and/or program.

Plan next steps

If you would like to discuss how real-time reporting using Microsoft Power BI could benefit you and your organization, then please get in touch with one of our consultants.

Microsoft Power BI is a cloud-based business analytics service that gives you a single view of your most critical business data. Monitor the health of your portfolio using a live dashboard, create rich interactive reports with Microsoft Power BI Desktop and access your data on the go with native  Microsoft Power BI Mobile apps. It’s easy, fast, and free. https://powerbi.microsoft.com/en-us/features

In our previous post we shared the first PMO trend for 2021 where we expect more hybrid project approaches and that PMOs should be flexible in adopting and supporting an Agile, waterfall or a combination both being a hybrid approach. Here is our second item we predict for 2021.

 

Centralized and Strategic PMOs

Organizations often have more than one single PMO. Even within for example an IT department you will find decentralized PMO functions. We foresee these will start to disappear in favor of the centralized enterprise PMO.
The enterprise PMO should support the enterprise portfolio management which is aligned to the strategic objectives of the organization. Strategic portfolio management is better in prioritizing the right projects reaching those objectives with minimized business risks.

 

Within our Digital PMO solution it is very easy to create strategic themes and drivers. Combined with Power BI reporting this will give executives a good overview of the overall status of the strategic portfolios; the overall health, progress, adherence to budget as well as summarizing key performance indicators across all projects in the portfolio supporting the strategic objectives.

This year we will probably still have many uncertainties and it will be difficult to predict what comes our way. What we can try to predict is the PMO trends for this year. We think there a couple of items to be aware of for 2021. We will share them through a series of posts.

 

Hybrid Project Methods

Agile methodologies will continue to increase and expand. However organizations also find that running every project using Agile sometimes is just not working. Agile is not the holy grail they expected. If your project is straight forward and the goals are clear it may be better to use a hybrid approach using a mix of Agile and traditional waterfall. At Steerco we believe organizations should pick what works best for each situation, there is no good or bad.

 

PMOs should be flexible to the chosen approach and can be at risk of appearing as the ‘weakest link’ if they resist change and insist on maintaining traditional waterfall approaches within organizations undergoing digital transformation.

 

Our Digital PMO solution, using Azure boards, Microsoft Project or Teams Planner can work with any methodology, whether it is pure waterfall, pure Agile or a hybrid approach. It is also possible to link projects into existing agile software such as JIRA.